I'm Saptarshi, a Customer Success leader based in Bangalore. Currently heading CS at BambooBox — a MarTech startup — where I own everything from onboarding and implementation to renewals and expansion, managing a team of 5 across CS and Implementation.
With 5+ years across SaaS, AgriTech, and MarTech, I've built CS functions from scratch, fixed broken ones, and helped founders understand why post-sales is your actual growth engine. I've been featured in 4 publications for my revenue-first take on Customer Success.
Outside my day role, I mentor students, freshers, and career-switchers on Topmate — helping people break into CS, navigate pivots, and build profiles that recruiters actually notice. I'm also open to GTM and CS consulting for early-stage startups.
Customer Success Strategy
ABM Consulting
GTM Strategy
Onboarding Frameworks
Retention & Expansion
SaaS Growth
Team Leadership
Career Mentoring
🎯
Revenue-First CS
CS that owns GRR, NRR, and expansion — not just CSAT. Retention is table stakes. Growth is the game.
🏗️
Process Builder
From onboarding frameworks to QBR structures — CS processes built to scale with the company.
📢
Industry Voice
Featured across 4 publications. Regular LinkedIn writer. Moderator on B2B panels and AMAs.
🤝
People Leader
Managing CSMs and Implementation leads. Teams that think like owners, not ticket-closers.
